Remove content
Where available, you can delete or recover individual trips and plans through Zayrio. A soft-deleted item may remain recoverable for the period displayed in the app before permanent removal.
Request account deletion
Open Zayrio and go to Settings → Account Actions → Delete Account. Review the warning and complete the confirmation steps. Signing out alone does not delete your account.
Recovery period
Zayrio may keep a deletion request recoverable for up to 90 days, as described in the app. If recovery is supported and you restore the account during that period, deletion is cancelled. After the applicable period, the account and associated content are scheduled for permanent deletion or irreversible de-identification.
Information that may remain
- Records required for fraud prevention, security, legal obligations, tax, payment disputes or enforcement.
- Limited encrypted backups until they rotate out under normal backup schedules.
- Messages or content necessary to preserve another user's conversation context, which may be de-identified where appropriate.
- Aggregated information that no longer identifies you.
Consequences
Permanent deletion may remove access to profiles, trips, plans, galleries, chats, preferences and purchase history that is not legally required. Recovery may no longer be possible, and reuse of the same identity or account credentials may be restricted for security or compliance reasons.
Assistance
If you cannot access the in-app deletion flow, submit a request through the official support/contact option on the Zayrio app or website. Identity verification may be required before action is taken.